Who we are. WellnessOS is built by Azuka Orumgbe, Corporate Partnerships, ClearlineHMO (Clearline International Limited, RC 493596, NHIA code 003), Clearline House, 290 Ikorodu Road, Anthony, Lagos. We process personal data under the Nigeria Data Protection Act 2023.
The tools collect nothing by default. Calculators, the coverage checker, the drug check and the hospital finder run in your browser. Your answers are not sent to us. Some tools remember your progress on your own device; clear your browser storage to remove it.
When you send us something. If you submit the report form, the consultation form or a quote request, we receive what you typed (name, phone, email, who you're covering, and for consultations a short reason). We use it only to answer that request. Forms are stored by our host, Netlify. Consultation details are shared only with the care team handling your consultation.
Video consultations. Rooms run on Jitsi Meet (8x8), open in a separate tab and are encrypted in transit. We do not record calls. Anyone with the link can ask to join, so share it only with the care team.
The chat guide. If the live AI is switched on, your chat message is sent through our server to an AI provider (Anthropic or OpenAI) to write a reply and is not used by us for anything else. Do not type ID numbers, diagnoses or test results. If the live AI is unavailable, answers come from a guide built into the page and nothing leaves your device.
WhatsApp. Buttons that open WhatsApp write a message for you. Nothing is sent until you press send.
Measurement. We use the Meta Pixel (Facebook and Instagram) to count visits and sign-ups that come from our adverts. It never receives health answers, uploaded photos, test results, ID numbers or payment details. Tap Turn off on the notice at the bottom of the page and it stops for this browser; everything else still works.
Health data. We do not ask for diagnoses, test results or enrollee IDs in any form. Please don't include them.
Your rights. Ask what we hold, correct it, or delete it: o.azuka@clearlinehmo.com or WhatsApp 0806 838 7128. We act within 30 days. You may also complain to the Nigeria Data Protection Commission.
Retention. Form submissions are kept for up to 12 months after your last contact, then deleted.
Not medical advice. WellnessOS gives health education and navigation. It does not diagnose or treat. In an emergency call 112.